Rescheduling & Cancellation Policies: MI CUMBIA
At MI CUMBIA, we are committed to providing a smooth and enjoyable experience for all our clients. To maintain this level of service, we kindly ask that you review our updated payment, rescheduling, and cancellation policies.
Late Arrival Policy:
Arrive 5-10 minutes late for your appointment, we will do our best to accommodate you within the remaining time, but your service may need to be shortened, without a refund to the shorter service.
Arrive 10-15 minutes late, your appointment could be unable to provide service, without a refund.
Definition of Rescheduling or Cancellation: At MI CUMBIA, rescheduling or canceling includes the removal of one or more services, shortening the duration, shifting the appointment to a different day or time, or a complete reschedule or cancellation of the booking. To avoid any charges, changes must be made with at least 24 hours' notice, or by 6:00 PM Thursday for Saturday appointments. Later requests will incur cancellation charges.
Individual Appointments (Tuesday–Friday):
24–12 hours before the appointment: 20% of the scheduled service cost will be charged.
12–6 hours before the appointment: 40% of the scheduled service cost will be charged.
6–2 hours before the appointment: 80% of the scheduled service cost will be charged.
2–0 hours before the appointment: 100% of the scheduled service cost will be charged.
No-show: 100% of the scheduled service cost will be charged.
Saturday Appointments:
Before 6:00 PM Thursday: no charge.
6:00 PM Thursday – 10:00 AM Friday: 20% of the scheduled service cost will be charged.
10:00 AM – 2:00 PM Friday: 40% of the scheduled service cost will be charged.
2:00 PM – 6:00 PM Friday: 80% of the scheduled service cost will be charged.
After 6:00 PM Friday, or no-show: 100% of the scheduled service cost will be charged.
Saturday appointments booked after 6:00 PM Thursday are charged in full at booking and follow the schedule above from that point.
3. Group Booking Cancellation or Modifications (3 or More People):
Total Group Cancellation:
48–24 hours before the appointment: the 20% deposit is retained as a charge.
Saturday groups: between 6:00 PM Wednesday and 6:00 PM Thursday, the 20% deposit is retained as a charge.
Individual or Service Cancellation within a Group:
Tuesday–Friday: the individual appointment schedule in Section 2 applies.
Saturday: the Saturday schedule in Section 2 applies.
4. Payment, Credit Card Information, and Security:
A valid credit card is required on file to secure appointments and for automatic payments. Your card will be charged 24 hours before your scheduled service time.
Saturday appointments: payment is processed by 6:00 PM on the Thursday before your appointment.
Groups: one person pays a 20% deposit at booking. Each service is then charged individually 24 hours before the group's scheduled time, or by 6:00 PM Thursday for a Saturday booking.
If payment cannot be processed when scheduled, we will contact you to update your payment method. Failure to provide an updated payment method may result in the cancellation of your appointment.
We prioritize the security of your personal and payment information. All credit card details are stored securely using industry-standard encryption, and we comply with all Payment Card Industry Data Security Standards (PCI DSS) to protect your financial data.
Your information will not be shared with any third parties, and it will only be used for payment processing related to your services.
We value your time and appreciate your understanding of these policies. Thank you for choosing MI CUMBIA, and we look forward to providing you with a wonderful experience.
Warm regards, MI CUMBIA
